Admission information

At Stepping Stones we try to make admission as easy as a phone call. One of our consultants will do a confidential telephonic assessment and if a medical consultation or pre-assessment is needed, you will be informed.

Your doctor, psychiatrist or therapist can also make the referral directly with us either by phone or by emailing their referral letter to our consultants. Some clients choose to meet at the clinic first to discuss their needs or to seek intervention assistance for a loved one from our team, one of our consultants will set up an appointment for a time that is convenient for you.

Because we have a detox unit on site, clients do not need to be detoxed before being admitted. We also have a good international network of partners who can ‘chaperone’ or accompany clients when flying in from another country.

For those funding by medical scheme or medical insurance, we will take the details by phone and then our onsite Case Manager will obtain authorisation and approvals on your behalf. This case manager will make sure that the correct practice codes, ICD10 codes and doctor’s DSM reports are submitted as requested by your insurance. If your insurance provider works on a pay up front privately and then claim back, our case manager will make sure you have the necessary documentation to support your claim.

Clients can join the program on any day of the week. Whilst we are open 24/7 with nursing staff always on duty, it is preferable for clients to try be admitted during office hours so that our admission consultants can give them our full attention.

International clients and those flying in to Cape Town will be met at the airport by our staff and safely transported to and from the airport. Please note that the route to and from Stepping Stones is also completely safe and we have never had any issues or concerns with crime.

Upon admission, there are a number of initial assessments that will be done by our detox doctors, our nurses and either a psychologist, occupational therapist or social worker. Blood samples may also be required for routine tests and screenings. Clients with a known mental health condition will also be assessed by a psychiatrist. This clinical team in consultation with yourself will determine which therapy programme should be undertaken and for what length of time. As our clients heal, work the programme and participate in the therapy, their case manager may in consultation with the client and their loved ones, adjust the type of programme and the length of the treatment.

What to Bring

  • ID or passport
  • Medical aid card or insurance proof
  • Any medications you are taking
  • If you do have medical reports please bring with or forward this to our admissions coordinator

Temperatures in Kommetjie range between 10°C in July to 26°C in February. Towels and linen are provided. We suggest the following depending on the time of year:

  • Sleep wear and casual clothes (ladies, nothing revealing e.g. short skirts, high shorts)
  • Warm clothing for winter and windproof jacket in summer
  • Trainers for daily walks, Equine Assisted Therapy, weekend hikes. If you gym, bring your gear
  • In summer – swim wear (ladies- full bather, men – no speedos)
  • Sun hat, sun lotion SPF 30+ and beach shoes for beach walk days
  • Alarm clock (not a clock radio)
  • Sealed packs of cigarettes, snacks, soda cans (these items can also be brought in by visitors but must be handed to staff for checking first) Policy on vapes sent on request
  • Toiletries (alcohol-based cosmetics are not allowed, razors, nail scissors and files must be handed into nursing who will issue to you when needed)
  • Hair clippers are not allowed
  • Laundry service is available at a cost of R55 per half load and R10 per item of ironing
  • Money, Cash/credit cards are not needed and will be kept in the safe until your discharge.

24/7 contact details

Please use the below mobile number for: Whattsapp, SMS or calls is +27 (0) 73 620 0826

Contact us

  • For advice, information, or to find out more about how we can help you, fill out the form below, and we’ll contact you.